Refund Policy

Refunds & Service Guarantee

Because plans are billed monthly and can be cancelled anytime, we do not, as a general policy, refund partial or unused periods. However, in line with the UAE Consumer Protection Law (Federal Law No. 15 of 2020), if the service is defective or does not conform to what was agreed, you are entitled to have the service re-performed correctly or to receive a refund of the amount paid (or part of it) as appropriate. Banners are digital content delivered electronically and consumed on delivery, so a general "change of mind" cooling-off period does not apply once banners have been generated — but this does not affect your statutory rights in respect of defective or non-conforming service. Refund requests are processed by Creem under their Buyer Terms; contact hello@signal-studio.app and we will assist.

How to request a refund

Email hello@signal-studio.app from the address on your account, telling us what went wrong. We answer every request within two business days. Payments are processed by Armitage Labs OÜ (trading as Creem), our Merchant of Record, so approved refunds are issued by Creem to the original payment method, normally within 5–10 business days. You can also raise a request directly with Creem through the link on your receipt.

Cancelling instead of refunding

You can cancel at any time from Subscription in your dashboard. Cancelling stops all future charges and your access continues until the end of the period you have already paid for. The free allowance — 5 generations, no card — costs nothing, and you are only charged once you choose a plan.